Privacy Policy
Last updated:
1. Who We Are
Lloyd Property Consultants ("we", "us", "our") is an independent property consultancy operating in the United Kingdom. We are the data controller for personal data collected through this website and in the course of providing our services.
You can contact us regarding data protection matters at: [email protected]
2. What Data We Collect
We may collect and process the following personal data:
- Contact information: name, email address, and telephone number when you submit an enquiry via our contact form.
- Enquiry content: the details of your property-related enquiry or message.
- Usage data: anonymised information about how you use our website, including pages visited and time spent, collected via analytics tools.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and provide the consultancy services you have requested.
- Maintain records of our client communications.
- Improve our website and services through anonymised analytics.
- Comply with our legal obligations.
Our lawful basis for processing contact enquiries is legitimate interests (responding to your request) and, where applicable, contract performance.
4. How Long We Keep Your Data
We retain enquiry data for up to 3 years from the date of last contact, unless a longer retention period is required by law or necessary for the performance of a contract.
5. Sharing Your Data
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with trusted service providers who assist us in operating our website and business (e.g. email hosting), subject to appropriate data processing agreements. We may also disclose data where required by law.
6. Cookies
Our website uses cookies to improve your browsing experience and to collect anonymised analytics data. You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data (the "right to be forgotten").
- Object to or restrict our processing of your data.
- Request portability of your data.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of data transmitted to our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected].